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| Troubleshooting: Important Installation Notice to our Users |
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To Remedy this Issue:
• Click on the Start button and then click on My Computer.
• Double-click on Local Disk (C:)
• Double-click on the Program Files folder, and then Double-click on Common Files.
• Double-click Installshield, then Double-click Professional, and finally Double-click RunTime.
• Locate the 0700 and/or 0701 folders (you may have both folders or just one of them). |
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• Right-click on the Folder and select Rename
• Type in a new name for each folder, such as “0700_backup” and/or “0701_backup”, and then press Enter—This renames the folder(s)
• Re-insert “ONE” Disk 1 and run the setup again. |
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This means that when you double-click on certain types of files, they will automatically be opened within “ONE.”
For example, .xls files are ordinarily associated with Microsoft Excel®. Thus, whenever you double click on a .xls file, the file is opened by Microsoft Excel. However, if you install “ONE” without unchecking the box next to “Numerics,” then when you double click on a .xls file, this file will be opened by “Numerics.”
If you want to restore your file associations, run the “ONE” uninstallation program. |
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You will be given several options: select “Restore document file associations.” Doing this will reset your computer’s file associations to what they were prior to the installation of “ONE.” |
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| Troubleshooting: Important Activation Notice to our Users |
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This problem is usually caused by the default Windows text size. Please do the following to fix this problem.
1. Right click on your desktop and select "Properties"
2. Click on the Settings Tab (top right of window)
3. Click Advanced button (near bottom right)
4. Under the general tab (default), in the Display section, check the DPI Setting's value, if it is not "Normal size (96 dpi)" then proceed on to the next step. |
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5. Click on the DPI Setting's drop down box and select Normal Size (96 DPI)
6. Click the Apply button at the bottom of the screen.
7. Restart your computer and try the activation again.
Please note, after activation, it is ok to return your text size to its previous settings. |
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